The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
Soy candles burn cleaner, longer and slower than paraffin wax candles. The most important thing to remember is on the first burn, let the melt pool reach right to the edges of the candle. This could take anything up to 4 hours.
After that, keep your wick trimmed and don't burn for longer than 4 hours at a time. Any residual wax left at the end simply washes away in warm soapy water.
Do not let your candle burn right down to the bottom of the container. Discontinue use when 1/4’’ of wax remains
Soy is a living organism. It continues to expand, contract and change from its current form. It may also look frosted. These ‘flaws’ are normal and it is a clear indication that you have purchased a 100% all natural soy candle.
Our candles can be personalised. For further details and to discuss requirements and prices, please make contact
We sometimes have our previous season's candles available but they're not shown on the site. Just drop us a line and we can check if we've any in.